IMPORTANT UPDATE RE: BILLING, PAYMENTS AND DISCONNECT NOTICES
We’ve received several questions recently regarding due dates and disconnect notices. We want to clarify our processes and ensure you have all the information needed to keep your account current.
Understanding February’s timeline
Due to the shorter month in February, disconnect notices were mailed the day after the due date—roughly five days earlier than usual. We understand this may have caused concern. If you receive a notice but have already sent your payment, please call our office to verify receipt.
Managing mail delays
We are seeing significant delays with mail delivery. To avoid late fees or notices, please allow extra time for your payment to reach us. A 10% loss of discount is applied to any payment received after the due date. If you are experiencing a delay in the delivery of your statements, we offer the option of paperless billing through text or email notifications.
Convenient ways to pay
To ensure your payment arrives on time, consider these options:
• In-Person: At our office front desk or the drop box in our entry.
• Local Banks: Payments are accepted at Deerwood Bank in Northome and Blackduck.
• Phone: Call our 24/7 automated line at (800) 762-4048.
• Digital: Pay online or via the North Itasca mobile app (available on Google Play and the Apple App Store). Instructions are available at www.northitascaelectric.com.
• Autopay Incentive: Set up autopay using your checking account to receive a one-time $25.00 bill credit. You can also use a credit card for autopay.
Past Due accounts & disconnection
If a bill remains unpaid after the due date, the account is considered past due and service may be discontinued. If you are struggling to make a payment, contact us immediately to discuss an acceptable payment arrangement.
Cold Weather Rule (October 1 – April 30)
If you receive a disconnect notice during these months, a Cold Weather Rule (CWR) form will be included. Please note:
• The CWR does not automatically prevent a winter shut-off.
• You must meet specific requirements to qualify for protection.
• Please read the included form carefully and contact our office to discuss qualification guidelines.
Our goal is to work with you to keep your lights on. Please reach out to our team with any questions or concerns regarding your statement.
