I hope everyone is enjoying fall like I am, I love this time of year.

Today I’d like to talk to you about something that happened a couple of weeks ago. I had a lady come in who had purchased a washer from me less than a year ago, and she was very upset because it wasn’t working. She was ready to have it hauled to the dump. 

I asked what the washer was or was not doing, and she said it wasn’t filling up with water. She explained that one of our guys had been out to change a load control meter on her house and shut the power off while her washer was in the middle of a cycle, and she thought this wrecked her washer.

She said, “This washer never worked right from the beginning.” I told her that the LG washer was a good washer and I haven’t had any complaints. I asked her if she tried unplugging it and plugging it back in because she said it was in the middle of a cycle when the power went off. I explained that by unplugging it this could reset it. 

I asked if it was giving her an error code and she said yes. I asked if she looked it up and I can’t remember if she had, but I did, and it said something about not enough water pressure. So, I proceeded to ask her if she had hard water or ever got sand in it.

She said she had a lot of iron. I told her before you had it hauled to the dump, do me a favor. “Go home and take the hoses off and clean the screens in the hose and put them back on and see if it helps.” She said she would give it a try.

She came in today to tell me that she took my advice and unplugged the washer and cleaned the hoses and plugged it back in and the washer was working great again! She was very thankful that she didn’t have to buy a new washer.

She felt bad and apologized for criticizing the LG washer. I explained that she didn’t have to apologize because I understood she was frustrated, I would have been as well. After all, washers should last more than a year. She was very sweet and asked me to write about this so that other people who don’t know about this won’t have to go through what she did.

Some older homes don’t have great wells, and sediment gets built up in water pipes.  When you shut the water off and turn it back on, it can push sediment into the hose screens.

The screens are in place to protect your washer. I’ve had people tell me that they just removed the screens because they keep getting plugged up. I don’t recommend that because if the sediment gets into the washer, it will wreck it and then you will have to purchase a new washer.

I have a lot of iron in my water as well, so we put an in- line water filter in before the washer to help with this problem.